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Corporate Courses
Business Communication Courses
Telephone Skills
Telephone Skills is a course tailor-made for personnel of all
levels who need to interact with other people via the phone. The course
aims to equip participants with the knowledge of telephone etiquette
and leaving a positive lasting impression to the callers.
Course Objectives
At the end of the course, participants will be able to:
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screen calls and take accurate messages |
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use appropriate tones to manage callers effectively |
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end a conversation professionally |
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